Terms & Conditions

Submitting a booking is a request to review the service, schedule and price. An appointment is not final until confirmed by Malath Cleaning Services.

The work scope depends on service type, package, site size and condition, and agreed add-ons. An estimated price may change if the actual scope differs.

The customer must provide access to the site at the agreed time and inform the Malath team of any requirements, risks or special instructions before service begins.

After service completion, quality may be reviewed and the customer may be asked to confirm handover using a dedicated code before the booking is closed.

Smart-assistant responses are informational and depend on approved public data available at the time of the conversation. A conversation alone is not final confirmation of a booking, appointment, payment or refund. Booking status, final price and financial operations remain subject to the official secure website flows.

Cancellation, refund and final payment terms follow the applicable package, offer or approved service invoice and the conditions shown in the official booking and payment flow.

The customer is responsible for accurate booking and site information and for notifying Malath in advance about circumstances that may affect team safety, service scope or required time.